|
New in this Issue
ü
Zapping Conflict in the Health Care Workplace Wins Award
ü
Judith named as a Woman of Distinction 2004
ü
New Program – Red Ink Behavior . . . the
Curse of the Workplace
ü
Movies – lots of them!
ü
Judith’s take on
Change
ü
Forum Update
Through Changing
. . . Than You’re
Through!
How’s your workplace life been — calm, serene, laid back, tranquil .
. . or maybe, a tad hectic? If the latter, the change factor is most
likely the creator. You and your career have a choice. Get on the change
train, or get run over. You might say, “I’ll leave, get another job . .
. or, start my own business.” Either way, you won’t avoid change. |
 |
Change
—
the number one issue in most
organizations. It involves identifying what needs to be changed; what
process should be used in going through the cycles of change; and what
programs and trainings will employees need to participate in to embrace
and grow with it.
Organizations come up with all kinds of names and
descriptors--reorganization, realigning, repositioning, re _________
(fill in the blank)—whatever the “re” is, you have most likely
encountered it throughout your career. If you browse any business
section in a bookstore and you’ll discover that books on change and
leadership are the bestsellers.
Without Change, You Stagnate
Change is a constant.
It’s woven throughout your career and your personal life. When change is
in the air, fear, resistance and denial are normal feelings. Change is
often destructive; the sacred cows of your workplace can be
threatened—those old habits and traditions that are adhere to, whether
it is good for you or not. You end up carrying baggage that should be
dumped.
Workplace naysayers issue warnings—slow down, management is going to
fast, even stop. No matter what you do, some toes will be bruised. If
you, and your organization, are unwilling to break a few things along
the change path, heavy baggage accumulates. Bad habits and sacred cows
remain intact. In the end, you sabotage may your future.
It takes courage to embrace change, to thrive with it. Without change,
your creativity is stifled, your growth is stunted and great ideas and
concepts will die. Will Rogers said, “Even if you’re on the right track,
you’ll get run over if you just sit there.”
There are two major contributors to resisting change. First, management
fails to clearly communicate the goals, the purpose, and the vision
behind the change. And second, it fails to either get input from
employees within the organization or asks for it, then totally ignores
it.
Change rarely occurs overnight, there are critical steps in the process.
Start with:
|
Whenever change is in
play, clear communication is a must.
Use common words to convey new and uncommon ideas, things
and events. If you have a crossword vocabulary, this is not
the time to use it. Keep communications simple. |
- How big does it feel? Is that something minor, or
does it feel or sound like a major restructuring based on your own
experiences? Is it a “10” or is it a “2”?
- Is the proposed change something that you see as a “match” for
your beliefs and what the organization should be? If you won’t be
comfortable, get out now—if the company is going to make widgets and
you personally feel that they are destroying the environment, this is
not a fit.
- Ask—what factors can you control, influence and not control?
Too often, people grumble and complain about things that they can give
no input to—focus on what you can influence or control—skip things you
can’t control, you are wasting your time and energy (and others).
- What skills and strengths do you have now that can be used in
through the change process? Do an assessment of your
strengths and weaknesses. Communicate skills that are assets to your
manager or supervisor and how they can be used during the course of
the change.
- Determine what skills you need to acquire. In the workplace
today, anyone who is not savvy enough to do the basics on a computer
or make use of the Internet is in trouble. Solution—hire any kid over
eight. He or she will tap dance over the keyboard and open up a
fabulous world in information. Or, you can enroll in a class. Either
way, just do it.
- How much time will be allowed to implement the change? You
can have all the skills that will enhance the change in progress, but
if you are clueless to a timeframe, you may miss the opportunity to
use them.
- What roadblocks could prevent you from succeeding? Are
there sacred cows in the way? Is there anyone within the team
withholding information that would enable the process to proceed and
succeed? Could you be dragging your heels?
- What’s the incentive for making the change? Always a good
question—what’s in it for you?
Change is here for the rest of your life. Without it, nothing could
exist, and life, as present generations currently know it, would cease
to exist. Anyone over 30 knows when reflecting back to childhood that
computers, VCR's, DVDs, email and text messaging did not exist. Those
under 30 just assume that they are as common as a cold.
There will always be risk and costs to change. There are more hazards
and risks to your career and workplace when stagnation is allowed.
Change, it happens.
It was with great honor that Judith accepted the 2004 Woman of
Distinction award in June from the Girl Scouts. Beginning with a
beautiful reception on the 15th—several events are planned through the
fall honoring all the fantastic recipients of this designation. What a
great group to belong to. Being a Brownie and a Girl Scout from the
ages of 7 to 11, it is always a pleasure to give back to so many.
Go to the Girl Scouts web site to read more!
|
All
New Program!
Zapping Red Ink Behavior . . . the
Curse of the Workplace
Based on a chapter of
the best-selling book, Zapping
Conflict in the Health Care Workplace,
attendees will learn why there is a higher
level of conflict in today's health care workplace; what the contributing
factors of Red Ink Behavior are; why there are unique differences in female
dominated workplaces that enhances Red Ink Behavior; and how to carefront™
another who creates Red Ink Behavior. What is Red Ink Behavior? Simply
this--the working manners, habits and styles that can directly and
negatively impact the bottom line of any department or organization.
The program is highly
interactive. Participants are randomly selected to act/play a variety of
behaviors that are identified as
Red Ink worthy. They
learn how to determine the cost of tolerating behavior and how a Red Ink
Behavior Creator in the Midst really impacts them. In
Zapping Conflict in the Health Care Workplace,
Judith has identified over 50 behaviors that financially impact your unit,
department, facility, organization, or association.
Book this dynamic new program—call Angie at 800-594-0800 today.
ATTN: All Health Care Professionals!
|
|
|
The
Judith Briles Health Care Management -Leadership Forum is getting great
reviews!
We had our first Forum last March
and received rave reviews—an intensive two-days that created a variety
of new tools, skills and techniques for Forum participants.
Participation in the Forum is
limited to 16 per 2-day session. Beginning at 8:30 in the morning,
it ends at 5:30 each day. Tuition includes all Forum supplies and day
meals. Each Forum has added
new elements and item—it’s the perfect platform for new managers.
|
What
is the Forum?
The Judith Briles
Health Care Management-Leadership Forum
is designed exclusively for the frontline manager of five years or less
experience in the health care workplace. Too often, people are promoted with
minimal, if any, training in "How to be a Manager." Even less is offered in
"How to be a Leader." They are not the same! The Forum delivers an intensive
lab/training that focuses on developing the soft people skills that just
don't come naturally. Most people don’t leave their workplace for another
position because of more money . . . they leave because of abusive
managers. Is your organization breeding them?
Participants will learn: Effective Use of Influence and Power; Effective
Leadership; Managing Staff Expectations; Managing Multi-Generational Staff;
Managing Diversity; Identifying and Eliminating Red Ink Behavior;
Identifying and Dealing with Marginal Employees; Team-Building;
Prioritizing; Motivation; Building Staff Loyalty; Documenting and
Carefronting® Problem Employees; Managing Conflict; Effective Communicating;
Proactive Listening; Peer Mentoring; Peer Networking; eMentoring; eCoaching;
Transitioning to Management and much more.
Based on the phenomenal research detailed in my book, “Zapping Conflict in
the Health Care Workplace”, as well as several of my other books, the Forum
delivers results that can be implemented immediately upon the attendee's
return to the workplace! And the coaching doesn't stop when the session is
over -- participation in the Forum includes continued access to Judith's
coaching and mentoring skills through a special website, email, and phone
number. Ever wish you could remember what the trainer said to do in a
certain situation? Now you can -- Judith will continue to be there even
after you've returned to your workplace!
More
Info . . .
All sessions are held in Judith’s
offices in Aurora CO. When weather permits, they are outside, surrounded by
beautiful gardens, ponds and charming fountains. Dress is casual and
comfortable and food excellent. All it needs is you. Future dates include:
2004
- July 22-23
-
September 23-24
For those of you who would like to take
advantage of this program by traveling to our corporate office in the Metro
Denver area, we have made special arrangements with the Radisson Hotel
Denver Southeast to provide not only lodging and complimentary breakfast in
a full-service hotel with views of Cherry Creek Lake, but also
transportation to/from Denver International Airport, and to/from The Forum
site - all for $89 per night!
To take advantage of this exclusive
program and special rates when more than three individuals attend from one
organization, call Angie Pacheco at
303-627-9179 or 800-594-0800 now! More info at
http://www.judithbriles.com/forum/index.html
Etc.,
Etc., Etc.
Speaking . . .
Call
Angie Pacheco in our offices to
check on availability and fees for your group. We are booking our 2004-2005
calendar now. With the recent publication of “Zapping Conflict in the Health
Care Workplace” (already a second, revised and expanded edition is
available); groups who book this talk get a special discount. Call Angie to
find out more.
Consulting . . .
After constant requests, I've allocated a few hours each day for consulting.
By the hour or the project, you can schedule an intensive brainstorming
session with me. Each year, we commit to up to three health care systems to
do a combination of on and off-site training, coaching and mentoring. This
year, we’ve added publishing to the list of offerings—as in everything you
need to know, and you didn’t know you needed to know. To check available
times or if you group qualifies, either call at 800-594-0800 or email me at
Judith@Briles.com
Movie Reviews . . .
If you like the movies, make sure you sign up for
JB's Movie Spots-they're
quick, snappy and let you know if a Gramma would be comfortable. Rating
scale is the Golden Egg-one's a dud, five, drop everything and get ye to the
theater!
Newest reviews:
-
The Terminal
-
Shrek 2
-
Raising Helen
-
The Stepford
Wives
-
The
Chronicles of Riddick
-
The Day
After Tomorrow
-
Two Brothers
-
The Notebook
-
Fahrenheit 9/11
-
America's Heart and Soul
-
Harry Potter and the Prisoner of Azkaban
News to Share . . .
 |
Consultant
to Aspiring Authors
and New Publishers
I'm ready to start!
How does this work and what will it
cost? |
|
Do you
really want to write a book or create your own publishing house?
If so, I’m the one that can fast-forward you and get the engines
revving. I will partner, coach, goose and cheer you to the finish
line. I’ve done just about anything you can imagine in the publishing
field. Which is exactly the type of coach and guide you should have--my
experience has solely come from the publishing school of very hard
knocks. more ... |
If you
are a health care professional, than this is the book for you . . .
Zapping Conflict in the Health Care Workplace is available—all 420
pages of it! A bestseller
with the Nurse’s Book Club this past fall, it’s the must have for any health
care professional. If you work in healthcare or know someone working in
health care, this is the perfect book for dealing with conflict and change
that is woven throughout the industry. Over 3000 women and men responded to
our Conflict and Workplace Abuse surveys-lots of surprises!
Available at Amazon.com, Borders.com and Barnes
& Noble.com or by calling the Tattered Cover at 800-833-9327.
Price is $35. A sample free chapter is posted on our site at
http://www.briles.com/products_toc.htm
Bravo - Bravo - Bravo!
Zapping
Conflict in the Health Care Workplace wins an EVVY—the
esteemed book award from the Colorado Independent Publishers Association in
the Business Book section.
Speaking of Zapping Conflict in the Health Care Workplace… The Reviews Are
In!
Here's what's being said about
"Zapping Conflict in the Health Care Workplace" by Dr. Judith Briles:
From the Midwest Book
Review:
”Zapping Conflict in the Health Care Workplace” by author, consultant,
research, spokesperson and international speaker Judith Briles is an
exhaustively researched, accessibly written, informationally practical guide
for workers and employers on a spectrum of health care issues focused upon
the importance of preserving a well-regulated workplace when people's lives
are at stake every day. Individual chapters instructionally address positive
means for handling conflict between employees, the straight scoop on
workplace sabotage and how to deal with it, advice on generational
differences, and much, much more.
Highly
recommended for non-specialist general readers with an interest in health
care workplace issues, policies, and concerns, as well as offering
specifically useable advice for workplaces beyond the field of health care,
Zapping Conflict In The Health Care Workplace is a welcome and invaluable
addition to personal, professional, corporate, and community library Health
& Medicine reference collections.
From The Director of
NADONA/LTC:
This outstanding publication is a MUST for
every nurse working in long term care, including the director of nursing!
By the year 2005, an estimated 11.5 million women and men in the United
States will work in the health care industry. Shortages exist in nursing and
dental hygienists and assistance. Conflict and sabotage in the "caring"
environment of health care is increasing. Instead of actively finding ways
and methods to resolve conflict, managers and staff totally disagree on WHY
conflict is increasing and on HOW to reduce it. Therefore, they avoid it.
Dr. Briles shows why women must eradicate traditional and harmful learned
behaviors, why organizations must rebuild their educational offerings to
include both clinical and professional development offerings and managers
and staff must learn constructive and effective ways to deal with conflict
and sabotage when it surfaces.
Return to top |
